Delete or export your data

Last updated September 25, 2026

You can delete a call yourself at any time, for free, on any plan. For anything else, email us and we will handle it within 30 days.

Delete a call yourself

• In the Closer app: on the Home screen, open Past calls and choose Delete on the call. This removes it from your computer and from your team's dashboard. Managers can also delete their reps' calls from the Team tab.
• On the website: in the dashboard, use the delete button next to the call.

Reps can delete their own calls. Admins and managers can delete any call in their organization. Deleting a call removes its transcript, notes, summary, coaching tips and action items, and its recording if your team records calls. We keep only the call's length and date for billing, with none of what was said.

If a manager deletes a call on the website, the copy on the rep's own computer stays there until the rep deletes it in the app.

Ask us to delete or export

Email support@getearpiece.com from the address on your Closer account and tell us what you want:

• Export: we send you your calls (transcripts, notes, summaries, coaching and action items) and your account details as a JSON file. An admin can ask for the whole organization's calls.
• Delete specific calls: tell us which ones, or a date range.
• Delete your account: we remove your sign-in, profile and calls. An admin can ask us to close the organization, which removes all of its members, calls, uploaded sales documents and Google connection.

We confirm by email when it is done. Billing records that we must keep by law, such as invoices held by Stripe, are kept. Our AI and transcription providers don't keep call content, so there is nothing to delete there.

Deleted data can stay in our encrypted backups for a short time until they cycle out.

If you are a client who was on a call with one of our customers, email us too. We will work with that customer, who controls the call, to handle your request.