Closer by Earpiece
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Terms of Service

Last updated October 7, 2026

These terms are an agreement between you and Earpiece ("Earpiece", "we") and govern your use of Closer by Earpiece, including the desktop app, website and dashboard (the "Service"). By creating an account or using the Service you agree to them and to our Privacy Policy. If you use Closer for an organization, you agree on its behalf and confirm you can. You must be at least 18. The Service is offered for use in the United States.

Your account

You are responsible for your login and for activity under your account. Organization admins control who joins their workspace and what role each member has.

Notice and consent on your calls

Closer works on your behalf. It runs on your computer and, during calls you choose to run it on, listens to your microphone and your computer's sound and transcribes the call so it can coach you and take notes. No bot joins your call, so the other people on it only know Closer is running if you tell them.

You are responsible for complying with the laws on recording, transcribing and monitoring calls wherever you or anyone on the call is located. Many states, including California, Florida, Illinois, Maryland, Massachusetts, Pennsylvania and Washington, require the consent of everyone on a call, and transcribing a call can count as recording or intercepting it. When you use Closer you agree to:

  • tell everyone on the call, at the start, that you use an AI tool that transcribes the call and takes notes (and that the call is recorded, if recording is on), and get their consent where the law requires it;
  • not use Closer to listen to or capture a call you are not part of, or in secret;
  • stop Closer, or switch recording off, when anyone on the call objects or the law requires it; and
  • not run Closer on calls where you can't lawfully do so.

Closer shows a line to say and an intro for the meeting chat at the start of every call to make this easy. If you turn that off, you still need to give notice another way. We don't verify that you give notice or get consent, and we don't monitor how you use Closer.

If you use Closer for an organization, the organization is responsible for its members' use, including telling its employees and reps that their calls, notes and scores are visible to managers where the law requires that notice (for example New York, Connecticut and Delaware require employers to give written notice of electronic monitoring). You agree to defend and indemnify us against claims from call participants, employees or regulators that arise from your failure to give required notice or get required consent. Nothing in the Service is legal advice.

Call recording

Call recording is an optional add-on, off by default. Only an organization admin can turn it on, and by doing so the organization confirms that its team tells everyone on a recorded call that it is recorded and gets consent where the law requires it. When it is on, the rep can switch recording off for any call. Recordings are kept for the period the admin picks, deleted with the call, and never used to improve Closer. Recording is billed per recorded hour at the rate on our pricing page.

Sensitive information

Don't use Closer to collect payment card numbers, security codes or bank details: press Pause before anyone reads them out. Closer's automatic removal of these details from transcripts is a safeguard, not a guarantee. Closer is not designed for health information protected by HIPAA, and we don't sign business associate agreements, so don't use it on calls that involve that information. Don't use it on calls with children under 13.

Plans, billing and usage

  • Pay as you go includes $6 of free credit each month. Further use is charged against prepaid credit at the listed rates. Credit is sold in $5 packs, does not expire while your account is open, and is non-refundable except where the law requires.
  • Solo and Team are monthly subscriptions that renew automatically until canceled. Solo is for one person; Team is billed per rep.
  • Use beyond your plan's included hours, and any recorded hours, is billed at the rates on our pricing page, up to the spending cap your admin sets.
  • You can cancel any time from the billing page. Cancellation takes effect at the end of the current billing period. We don't refund partial months.
  • We may change prices with at least 30 days' notice. Changes apply from your next billing period.

Your content

You own your transcripts, notes, recordings, playbooks and sales data ("your content"). You give us permission to process your content to run the Service for you, as a service provider acting on your instructions. Our AI and transcription providers are configured not to keep or train on your content. You are responsible for having the right to give us your content, including what other people say on your calls.

Unless your organization's admin opts out in the dashboard, you also permit us to use call transcripts and notes, after removing details that identify people and companies, to improve Closer, as described in our Privacy Policy. We never use call audio, recordings or Google user data for this. Opting out stops further use.

If someone who was on one of your calls asks us about their data, we may refer them to you and will follow your instructions where the law allows.

Other services you connect

When you connect Google, HubSpot or another service, your use of it is governed by that service's terms, and we send it only what you ask us to. We aren't responsible for those services.

Acceptable use

Don't use the Service to break the law, record or transcribe people without the notice or consent the law requires, harass or deceive people, infringe others' rights, send spam, probe or disrupt our systems, reverse engineer it, or resell it without our written agreement.

AI output

Coaching suggestions, notes, summaries, scores and tone readings are generated automatically and can be wrong. Use your own judgment before acting on them. Scores and tone readings are coaching aids: don't use them as the only basis for decisions about hiring, firing, pay or discipline.

Termination

You can stop using Closer at any time. We may suspend accounts that break these terms or leave bills unpaid. After an account closes we delete its content within 30 days, except where the law requires us to keep it.

Disclaimers and liability

The Service is provided "as is" without warranties of any kind, including that it will be uninterrupted, error-free or fit for a particular purpose. To the extent the law allows, our total liability for any claim is limited to what you paid us in the 12 months before the claim, and we are not liable for indirect or consequential losses, including lost deals or revenue.

Governing law

These terms are governed by the laws of the State of Nevada and applicable federal law, without regard to conflict-of-law rules. Any dispute about them or the Service will be heard only in the state or federal courts located in Nevada, and you and we consent to those courts' jurisdiction. This doesn't limit any right you have under the law where you live that can't be waived.

Changes

We may update these terms. If a change is material we will tell you by email or in the app before it takes effect.

Contact

Questions? Email support@getearpiece.com.