Privacy Policy

Last updated September 25, 2026

This policy explains what Closer collects, why, and the choices you have.

What we collect

• Account data: your name, email, password (stored hashed) and organization and role.
• Call audio and transcripts: while Closer is running on a call, audio from your microphone and your computer's sound is streamed for transcription. We keep the transcript and notes, not the audio.
• Sales data: playbooks, documents and files you or your admin upload or import from Google Drive.
• Usage: live minutes and training calls, used for billing and your plan limits.
• Billing: handled by Stripe. We never see or store your full card number.
• Google data: only if you connect Google. We use Gmail to send the team invites you ask us to send, and read-only Drive access to import the files you choose. We don't read your email or other files.

How we use it

To run the Service: transcribe calls, generate coaching and notes, show managers their team's results, bill you, and keep the Service secure. We don't sell your data or use it for advertising.

We don't train on your data

Your sales data, transcripts and notes only coach your own company. We don't use them to train AI models or to improve Closer for anyone else, and our AI and transcription providers are set not to train on or keep them. Without your opt-in we only collect product telemetry, such as whether a tip was used, response times and errors, never call content.

An admin can choose to share anonymized call data to help improve Closer, in exchange for a discount. It's off by default, and turning it off stops sharing from that point on.

Who processes it

We rely on these providers, each bound to use your data only to provide their service to us:

• Supabase: database, sign-in and file storage
• Deepgram: speech-to-text transcription
• OpenRouter and the model providers it routes to, and TypeSafe: AI coaching and analysis
• Stripe: payments
• Google: sign-in and the Gmail and Drive features, if you connect them

Who in your organization sees what

Admins and managers in your organization can see the calls, scores and notes of the reps on their team. Reps see their own.

Retention and deletion

We keep your data while your account is open. You can delete sales data at any time, and an admin can close the organization. After an account closes we delete its data within 30 days, except billing records we must keep by law.

Your rights

You can ask to access, correct, export or delete your personal data. Email us and we will respond within 30 days.

Security

Data is encrypted in transit and at rest, and each organization's data is isolated at the database level.

Contact

Email us with any privacy question or request.